Accessibility

Ontario has an important law called the Accessibility for Ontarians with Disabilities Act, 2005. It is the first of its kind in Canada.

People with disabilities should have the same kind of opportunities as everyone else. They should be able to do the things that most of us take for granted like going to work or school, shopping, taking in a movie or eating out at a restaurant.

That is the goal of Ontario's Legislation. Businesses and organizations who provide goods and services to people in Ontario will be required to meet certain accessibility standards in five important areas of our lives.

These include:

1. Customer Service;
2. Transportation;
3. Information and Communications;
4. Built Environment; and
5. Employment.

Accessible customer service can mean many things. Mostly, it is the understanding that each individual may need a different type of accommodation.

Accessible Customer Service follows four basic principles:

1. Dignity;
2. Independence;
3. Integration; and
4. Equal Opportunity.

For example, a person who is blind may need to have information read aloud to them; an individual with a learning disability may need to have instructions written down; someone who uses a wheelchair may need help in finding a route they can use; and there may be customers that have difficulty reading or writing.

Policies

• Accessibility Standards for Customer Service HR-38.0 (pdf)
• Accessibility Standards for Customer Service HR-38.0 (MSWord)

Feedback Process

The Rainy River District Social Services Administration Board (RRDSSAB) recognizes the rights of customers to register a complaint, compliment or offer recommendations on ways to improve our services. People with disabilities are encouraged to provide feedback on the goods and services they receive, in order to assist us in improving the delivery of goods and services to people with disabilities.

If you wish to provide feedback on our services, please contact:

Joanne Spence, Accessibility Coordinator
450 Scott Street
Fort Frances, ON P9A 1H2
Phone: (807) 274-5349, ext. 240
Fax: (807) 274-5729
Email: feedback@rrdssab.on.ca
Website: www.rrdssab.on.ca
 

Customer Feedback Forms

• Customer Service Feedback (pdf)
• Customer Service Feedback (MSWord)

Website Accessibility Information

The RRDSSAB is committed to making its web site accessible to the largest possible audience, including individuals with disabilities. 

The documents available on this website are available in the following formats:

1. PDF, requires Adobe Reader
2. Microsoft Office Word, requires Word Viewer

Adobe Reader and the Microsoft Word Viewer are available free of charge at the following links:

• Adobe Reader
• Microsoft Word Viewer

Adobe also provides online conversion tools to assist in the conversion of PDF files to either text or HTML.  These conversion tools can be accessed at the following link:

• Adobe Conversion Tools 

If you have difficulty accessing documents on our web site, please complete a customer service feedback form, indicating the nature of your accessibility issue or suggested changes, the web address (URL), the preferred format in which to recieve any information you could not access, and your contact information.  The RRDSSAB will work towards making the web page or feature accessible or to provide the information to you in an alternative accessible format.